This is a one-time charge that will appear on your statement as Medixora Creative.
Medixora Creative provides customized digital 3D art and creative services. This Refund Policy explains the circumstances under which payments may or may not be refunded.
If a project is cancelled before any creative work has started, a refund may be considered after reviewing the circumstances.
Once production has started, payments are generally non-refundable because creative time, resources, and production work have already been committed.
Payments are generally non-refundable once the agreed project has been completed, approved, or delivered to the client.
Clients may use the revisions included in their selected package to request reasonable changes to the agreed design.
Requests for completely new concepts, models, scenes, or significant changes outside the original project scope are not considered grounds for a refund.
Refunds will generally not be provided when delays result from missing information, late feedback, delayed approvals, or other client-related circumstances.
If incorrect dimensions, specifications, images, or other information are provided by the client and additional work is required, additional charges may apply.
Verified duplicate payments may be eligible for a refund, subject to applicable payment-processing fees and verification.
If Medixora Creative cancels a project before substantial work is completed, an appropriate refund may be considered based on the work already performed.
Refund requests must be submitted through our website with relevant project and payment details. Each request will be reviewed individually, and approved refunds will be processed through the applicable payment method.
